As pointed out by Paul Graham:
Critical infrastructure responders are on a different type of schedule than their customers.
Meetings cost them more.
The electrician is billing for the work, the customer is paying.
Meetings cost them more.
The electrician is billing for the work, the customer is paying.
what's that... Meetings cost the worker more??
What he means by this:
the electrician's schedule is more of a moving target, any job may take longer. He has to change materials, could be a special project or troubleshooting or design or high pressure urgent call. He has to get up to speed at each new location. A job may finish early with even nothing done, or it can become an urgent cure for a pressing problem. You get involved with something and have to see it thru to the finish.
Triage: Safety, property, convenience.
The customer is usually on a fixed schedule and has blocked out a certain time, like going to the dentist, and they often expect that a qualified person will be able to resolve the problem uneventfully.
A reasonable expectation!
That is why, being accustomed to the unexpected, we try to interview [usually by text] before the visit, to get the details, to get the surprises out of the way before we arrive, esp now!
the electrician's schedule is more of a moving target, any job may take longer. He has to change materials, could be a special project or troubleshooting or design or high pressure urgent call. He has to get up to speed at each new location. A job may finish early with even nothing done, or it can become an urgent cure for a pressing problem. You get involved with something and have to see it thru to the finish.
The customer is usually on a fixed schedule and has blocked out a certain time, like going to the dentist, and they often expect that a qualified person will be able to resolve the problem uneventfully.
A reasonable expectation!
That is why, being accustomed to the unexpected, we try to interview [usually by text] before the visit, to get the details, to get the surprises out of the way before we arrive, esp now!
https://pmarchive.com/guide_to_personal_productivity.html
Still, our electrical service appointment scheduling can’t be that precise because there are daily urgent calls and exigencies. If you have a hard stop deadline, we can make it. Still, we respectfully ask you to leave margin in our appointment times and we keep in constant touch regarding arrival times.
